Complaint / review / scam report
Flat Rate Moving
Flat Rate Movers, avoid them at all costs

Complaint / review text:
Flat Rate Movers from Bethesda, Maryland should be avoided at all costs. They showed up to move us in a rented truck (never a good sign). They were to store the furniture for one month before delivering it to our new home. When the furniture showed up a month later, they were obviously using unskilled day-laborers who couldn't care less about the furniture, but worse than that, almost every piece that came off the truck was broken, damaged, or dirty.

Our mattresses were so soiled we threw them out. Our big TV was broken. Leather sofa had three holes in it. Many pieces of wood furniture were broken. Carefully packed boxes of glassware and keepsakes were crushed. And, to add insult to injury, when I finally tracked down the owner, he said "at least you didn't have any nice furniture." Most furnishings were Ethan Allen which to me, is pretty nice furniture. He also suggested that I damaged the items myself to rip him off.

I got a quote for repairs to the wood furniture for $2,700.00. Flat Rate Movers said under the terms of their contract they are not responsible for the damaged electronics and the fragile items. All in, I had at least $6,000.00 worth of damaged or destroyed property. So, I faxed the quote for repairs to the owner of the company who immediately quit returning my phone calls and if I called from another number, he would hang up as soon as he realized it was me.

Never did get payment for the damaged items. And to make matters worse, someone from there called me a couple of months later to ask about the $300.00 they said I owed for "extra man-hours."

Recently, I had Farenheit Movers from Chantilly, Virginia move us. Not one piece of damaged property, took half the time, and cost less money. There are good guys out there, just not Flat Rate Movers.

Contact information:
Author: Contact with Author

Offender: Flat Rate Moving

   State: Maryland   City: Cockeysville
Phone: 18004176554

Category: Cars & Transport

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