Complaint / review / scam report
DHL DISPOSED of my package without warning (not sent it back to the sender)

Complaint / review text:
Never use dhl

I return from my holiday in early January to discover a DHL Yellow Notice on my door claiming they attempted to deliver my package on December 9th, and re-attempted on December 10th.


First of all, I left on holiday on December 20th, so why would they put up a notice informing me I was going to be delivered a parcel more than 10 days after they tried?!?!

Never use dhl

I proceed to track the delivery, where I find that they have attempted to deliver the parcel to me but i'm "NOT HOME". Which is OUTRAGEOUS because I was home. Especially since the deliveries were always around 6-8am in the morning, where else would I be?! They "CLAIMED" to deliver it and just marked it down that I wasn't home because they're clearly incompetent. I was home definitely for those days since I was cramming for exams, and definitely did not leave the house.

Never use dhl

Thirdly, I went online and re-scheduled for my package to be delivered. They CONFIRMED the delivery date. I sat at home ALL DAY, it never came.

I called customer service only to find out by the customer service person that it was "disposed of".

"What do you mean exactly by disposed of?" I inquired, "Does this mean it was returned to the sender?"

"No, it means it was destroyed" the DHL customer service man says.

I am truly baffled. How can they destroy a parcel without prior warning. How is that even legal?! Not only that, how can they confirm a re-delivery when the parcel (i found out then) was destroyed days ago?!?!

Never use dhl

Contact information:
Author: Contact with Author

Offender: Dhl

   State: Quebec   City: Montreal
Address: 1200 South Pine Island Road Suite 600
Phone: 180018002255345

Category: Cars & Transport


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