Complaint / review text:
I've ordered from Amazon.com for years. Until this week, I've only experienced one lost package. That package was shipped via USPS ground, not expedited delivery. I consider the USPS mostly responsible for this lost package and I also consider Amazon.com partially responsible for using a shipping service that doesn't provide ground shipment tracking. Although the USPS claims to offer shipment tracking, anyone who has ever used them for ground shipments knows that customers cannot see tracking details for USPS ground shipments.
I've just learned about Ensenda. I ordered an item on 3/7/2011 and chose 2 day delivery. For me, this usually means that I will receive my order in 2 days from UPS or FedEx. The item ordered was listed as in stock and the Amazon.com order page indicated that if I ordered within 2 hours, my order would ship that day. My order confirmation indicated that I would receive this item on 3/9/2011. I received an email on 3/8/2011 indicating that my order had shipped with an estimated delivery date of 3/9/2011. As of 3/10/2011 I have not received this order. When I attempt to track this order on Ensenda's website, the sole detailed tracking comments states: "Shipment Data Received". This tells me one of two things: 1) the shipper has received the request to deliver my order, but has not received the actual product, therefore it will be at least another day before I receive my order; or 2) the shipper has a tracking system on par with USPS ground tracking, which would be a far worse situation.
Amazon.com has been very, very reliable for me, aside from the two experiences I've described above. I truly hope their reliability doesn't decline as a result of using less expensive product shippers.