Complaint / review text:
I arranged for Safeway Movers to arrive and move my 1-bedroom apartment on March 13 at 10:00am. I was told that I would receive a call on March 11 to verify the moving time and date and provide any other information. I did not receive a call.
On March 13, the movers didn't arrive until 11:30am. I had called the Safeway Movers office five times, but no one was there to answer the phone. While the three movers did the job quickly, once it was complete they actually asked me for a tip.
I waited until 3:30pm on March 14 to call the moving company, as I had expected they would call me to discuss the problem. However, when I spoke to the manager, Bill Shade, he acted as if it were no big deal and said "I was aware of it, but they moved you, didn't they?" He told me he did not know why they showed up late.
I asked if he thought it was OK for his employees to show up 1.5 hours late and he answered "Well, you didn't have that much stuff."
When I told him that I was going to report the incident to the BBB he said something like "Do whatever you want." and hung up on me. I would like to point out that at no time during the call had I raised my voice, but he had made it very clear that he had gotten my money and that was all he cared about.
I was charged for three hours of moving time plus one hour of travel for a move that lasted from 11:30am to 1:30pm for a total of $340. The only thing they did NOT charge me for was the packing tape and shrink wrap they used to wrap my couch. I feel as though there should have been much more "give" there, but the point is that the company does not have customers in mind when operating.