Complaint / review text:
FedEx, for the second time in a row did not deliver an overnight package to me. They said on their web site it would be delivered by 10:30am.
It did not arrive. At 11:00am I got tired of waiting so I selected the option on the computer to have it delivered to one of FedEx's offices so I could pick it up there. Now at 2:51pm I get a notice of "Delivery Exception - Customer is not available or business is closed". Is this a joke?
I then called FedEx and talked to a person who listened nicely and said she was sorry, but was 100% worthless. She could not tell me when or where my package would be delivered tomorrow.
This is the second time this has happened in a row with FedEx.in my opinion they are not a reliable or service oriented firm.
If you need for something positively to get there overnight, then DO NOT USE FEDEX!