Complaint / review text:
We used this company to move our family and would NEVER recommend them to anyone. The V. P., Dave, came to our house and looked at all the items that needed to be moved. He made a truck size recommendation and provided a quote. He requested 1/2 of the quote the day we were moving to pay for expenses.
What happened is that Dave did not get a truck big enough for our items. I want to note that I sold 2 bedroom sets and our family room furniture between the time he looked at our stuff and the day we moved. He had the movers repack our items and stuff our things back into the truck. We had our new dining room furniture faling into the street. It looked like we hired our distant cousins, that needed a job, to move us. Once most of our items were packed, he requested the full amount quoted. I now understand his reason for this, he didn't want us to hold the other half after we saw all the damage done to our furniture.
Our new dining set for 10, master bed frame, and new living room tables were severely damaged. We showed the damages to the movers when they brought the furniture in. The movers called Dave and reported the damage. The moving company promised after we witness them dropping our furniture that they would pay for fixing everything. We called a repair company for quote of $2000 to fix repairs. The moving company called their own repair shop and was given a quote for much more. They gave us the run around for a year and offered a few hundred dollars to go away. To this day, they have NEVER paid to have the damage repaired.