Complaint / review text:
Fletcher Jones Mercedes service in Newport Beach scratched my car stereo during a service call and refused to take responsibility for it. I made the mistake of having them check my stereo since it sometime would go mute for no reasons.
They didn't fix anything regarding it, but instead they lied several times to me during my complaint call to the service manager, Mike Schmidt.
The scratches consisted of 2 nasty scratches right across the front console of the stereo, so each time I sit in my car I see it. Go somewhere else to buy your car or get your car service since Fletcher Jones Newport Beach, CA doesn't respect your car or you, the customer.