Complaint / review text:
On September 7th 2011, I ordered a Lebra Car Bra for my Prius. I immediately received a confirmation email from them stating the facts of the order and that my credit card would not be charged until the order had shipped and another email was sent with the shipping information. My credit card was charged immediately, and eight days later, I called to find out why there is no package.
After waiting for 64 minutes, I was finally connected to Patrick and I was told that the order would not be filled for at least another two weeks. When I asked why my card had been charged, when the email clearly stated that it would not be until the item was ready to ship, all I got was gobbledygook from the poor phone guy. I then requested a refund and cancelled the entire order.
At the start of the call, I was offered the chance to review my experience after the call was completed. Needless to say, the call was completely disconnected without a chance to review the PPP (poor planned performance).
Never again will I place an order with this vendor!