Complaint / review text:
FedEx Home Delivery was supposed to deliver something to me, and they then decided they didn't have time. They marked it as "Delivery Exception — no one home", which wasn't true. I was tracking the package online, so I knew when to expect it. I was sitting here waiting for them when they marked it. I waited another 4 days, and the package was eventually returned to the vendor. I had the vendor re-ship the package via USPS Priority Mail, and it was delivered in 2 days. That was 2 weeks ago.
Yesterday, FedEx Ground was supposed to deliver something to my business. On the FedEx tracking website, it said, "On FedEx vehicle for delivery". Fine. I waited, and it wasn't delivered. Later that night, the tracking website was updated to read: "No attempt made, delivery scheduled for next business day". Today it is "On FedEx vehicle for delivery" but still, no delivery.
Now another vendor's merchandise isn't getting delivered because of FedEx's failure to deliver. Should I call the vendor and complain about FedEx? I tried calling FedEx Customer Service, but the customer service rep could barely speak English and couldn't understand what I was saying. He wasn't helpful at all. I am thinking maybe of making sure only to patronize vendors who use UPS or USPS for delivery methods, or asking my current vendors to select a different carrier.