Complaint / review text:
This company has the WORST customer service that I have every dealt with. I purchased a large cat tree that was being shipped through SAIA.
SAIA called me to set a delivery date but then didn't show up. I stayed home all day waiting for it and called several times and each time they told me the driver was on his way but he never showed. I had to call to reschedule for another day when I could be home. Again, the driver didn't show up and this time I was told his truck broke down and they would call me to let me know if he could still make the delivery that day.
But no one called or showed up. I called AGAIN to re-schedule and they promised me it would be delivered by noon. Again, no call, no delivery. I kept calling and each time they promised that the driver was on his way.
The driver finally arrived at 5:00 pm.
The box was very damaged but my merchandise was OK. The driver was the best person I had dealt with - very courteous.