Complaint / review text:
I went to rick case hyundai to look for a new car and they said I qualified for a used 2011 Sonota with $2500 down. So I sell my car and sign the paperwork and take the car home.
After driving the car for three weeks they call and say the financing did not go through so I have to bring the car back but they have another car that is cheaper that the bank will finance. I bring the 2011 back and they had me test drive a 2010 Sonota which I hated and did not want. Now I'm without a car so I start looking for something else. I found a nice Camry next door at rick case madza.
So they run my credit again and say I'm approved but I tell them I don't want to take the car home until the deal is done with the bank. They call me back two weeks later and say my car is ready. I ask three times is the deal done, they yes, yes, yes... We just need your down payment and your good to go.
So I pick up my car and I am so happy because I just love this Camry, but wait... It just starts to get good now! I have the car for two weeks and the bank calls me and basically has me do another online application and ask me to fax all the paperwork that I already gave to them at rick case mazda. Two weeks later rick case calls me and asks for one more piece of paper work. Now another month goes by and someone else from rick case madza calls me and asks me do I still have the Camry... Yes really... It sound unreal but all true!
They say the bank dropped the ball but they are working it out. Another month goes by, yes a whole month, they say I have to bring the camry back because no financing! Now it gets really, really good! The office manager calls me and says he has been on the phone with the bank all day and when I bring the car back on that monday and it would be all fixed.
Ok I bring the Camry back and the manager says he on the phone with the bank as i sit in his office. Now he says they can't finance the Camry but they have a chevy malibu with less miles and $100 cheaper a month that the bank CAN FINANCE! Now at this point I don't know what to do. My husband always took care of these type of things for me but he passed away two years ago so i was really at a loss and just went along with the deal because I really needed a car and didn't want to start all over with another dealership.
But guess what? Yes again, the bank calls me two week later and asks me to fax the same paperwork i gave to rick case for the third time. So finally two weeks later I call rick case to ask them whats going and a new manager says the other guys was no longer working there and he would have a answer for me that monday. I called monday and leave message, then the new manager starts to text me like we were buddies.
He says they are waiting for the bank to get my tax info from the i. R. S. But I have to bring the car back while they wait for a answer. I tell him I done I just want my down payment back and they could keep there car. After a bunch of text back and forth about when my check would ready because i didn't want to sit there waiting on them to cut the check he text me "so your refusing to return the car".
What??? I am too old for this stress and games so I returned the car and had to sit there while they cut the check giving my son time to tell the entire dealership they should be ashamed of how they handled there dealing with me.
I have all the contracts showing time lines to show my friends because they did not believe a dealership took take 5 months and still no financing. Done with rick case!