Complaint / review text:
The 2009 Chevy Malibu that I purchased new from a dealer recently had power steering issues. I took it into the dealer for diagnosis and was told the "brain" to the power steering needs replaced. The cost of this is going to be around $800 and since my car has more that 36K miles it is not covered under warranty. Prior to taking my car to the dealer I researched the issue online and found this is an extremely common problem with the electric power steering in this model as well as other models of GM cars. Some cars such as the Pontiac G6 have had a recall issued. Why is GM failing to recall all models with this issue as this is a major component that is highly dangerous if not noticed and repaired? This is a known issue with many complaints and yet GM does nothing.
The fact that they can let loyal customers such as my self drive around and not recall this hazardous defect is not acceptable. The dealer actually had the part in stock; it’s not shocking really since they even said themselves this is common. They could not do anything about charging me for the repair and said that I would have to contact GM directly. I am out approximately $800 due to faulty power steering GM continues to ignore. Even more concerning is this is an extremely hazardous defect that could cause injury to the owner of the car with faulty power steering as well as other drivers on the road.