Complaint / review text:
I purchased a TomTom XXL550 GPS unit in the fall of 2010.in the spring of 2011 had to contact their support unit because the touch screen was not working all the time.
They directed me to links to fix the problem. Sometimes the unit would work for a couple of weeks then had to go thru the same thing with their support team. For the last several months the unit has been less and less responsive even after following the advice supplied by them. After the last attempt the unit stopped responding completely.
Today the advised that I need to send it to an outside repair shop to have it repaired. They won't replace the unit because the warranty has expired even though the problem started while there was much warranty time remaining.
I will never own another TomTom product. You can't even complain to the BBB because the headquarters are located in Holland.