Complaint / review text:
I just had my oil changed and they lost my keys. I had to wait for roughly 1 hour AFTER the servicing while they tried to look for the keys but, didn't find them.
Now I have to now call customer service to find out the status of my keys but have to wait until on Monday - thank god my spouse has keys for our house otherwise, if I was single - I would be #@! # of out luck. If they do not find them, I will have to get most of the keys re-cut. With some of the keys, this isn't even an option and will most likely have to change my locks. This service was done at "Lexus on the Park" in Toronto, Canada.
I am going to incur a lot cost for this never mind my time.
This type of service is appalling. I cannot find any other forum that is available to me during the weekend and apparently have to wait til Monday for any further action from Lexus.