Complaint / review / scam report
Ups
Ups overnight is a joke

Complaint / review text:
I was expecting an overnight package that I had paid extra to receive. It was properly shipped from the shipper on 3/6 and scheduled to arrive on 3/7.

On 3/7 - no package; I called UPS customer service and was told it would still arrive by 7pm on 3/7. It is now 3/8 and still no package. Just called UPS customer service again and was told it would be here by 7pm on 3/8. I asked why it wasn't delivered when it was supposed to be and was told the shipper could initiate a "tracker" and it could take 8 days to track the package!!!

And, only the shipper could initiate the tracker. I had already called the shipper and they said it was out of their hands and was now between me and UPS. I finally convinced the agent to transfer me to someone who could look into it further and all he could tell me was it would be here today by 7pm. Don't use UPS if you want to ensure overnight really means overnight.

Should have just let it come by the US postal service. Would probably have been here by now.

Contact information:
Author: Contact with Author

Offender: Ups

   State: New York   City: Rocheste
Address: 55 Glenlake Parkway, NE
Phone: 18007425877
Site: www.ups.com

Category: Cars & Transport

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