Complaint / review text:
I had a bad experience at the Hermitage store on Lebanon pike. I got 2 tires put on last week. I came back this week to have another one put on. I waited a while got tired of sitting and walked outside to look at my van in the stall. I could not believe my eyes! The young man had my van jacked up in the rear in the center of the rear "axle". The "axle" is a very small metal channel, not made to lift the weight of the van. I called the service writer over, showed him that the "axle" was bending in the middle where the jack was. How stupid! I believe he did this to my car because I didn't want an alignment. The service writer asked the "mechanic" to move the jack. He did so reluctantly. I went back in and sat down.
I waited until my van was ready, paid and went to my van looked at the new tire's okay. I looked at the other rear tire, I asked to have balanced and it was never touched! I was livid, the mechanic said he balanced the wheel on the inside and left the "old" wheel weight on the outside. There were dried leaves still stuck in the wheel cover and the tire was obviously low on air. I cannot believe this guy, to let a car leave your shop with low air. As much trouble as your people and Ford had with bad tires. Firestone stinks. I will never go back.