Complaint / review text:
I made an online purchase that was supposed to arrive in two days. On the second day, the FedEx package tracking website indicated the package was placed on the truck at 3:32am. (Great!) At 7pm that day, still no package. I called and was told that drivers deliver until 8pm and that I should wait. At 8pm, still no package. I logged into the tracking system and the driver changed package status to "Delivery Exception" indicating that at 7:41pm, delivery was attempted but the customer (me) was not available. That is complete! First of all, the package did not require signature for delivery so why wasn't the package left on the porch? Why didn't I get a door tag indicating the attempt?
I called FedEx at 8:10pm to let them know and they said most likely the driver attempted at the wrong address. Really? Unlikely! So I asked how will they know how to find my house tomorrow if he couldn't find it today? No reasonable response provided. Once I got over that, I asked will my package be priority tomorrow since he didn't get to it today. Of course, the answer was no. The package must go back through the entire route until it gets to my place on the route list. That is. It could be 8pm again before I find out if it will be delivered! I finally spoke with a manager who indicated that FedEx Ground is staffed by independent drivers and not FedEx employees. Needless to say, I will never use FedEx Ground again!