Complaint / review text:
I didn't buy a car from here, thank goodness! I was looking at their 2003 BMW with only 61,000 miles online. I called about it, got approved for a loan and all I needed was the bill of sale and title faxed to my bank. I had to give them the fax number at least 4-5 times and still nothing. The only thing they faxed was the bill of sale. After today, Tuesday, the copy of the title still isn't faxed which they said they faxed last Saturday. I asked them and asked them to fax it day in a day out, but still no fax. I finally gave up and left them a snarky comment only to get a snarky comment back saying that "they wouldn't sell the car to me because my attitude was bad". All I wanted was for things to be faxed and that car would have been sold that day, customer and seller happy.
This dealership has horrible customer service, unorganized and obviously doesn't care about making a sale. I wasted all that time and lost a chance at another BMW with similar miles for a bit more because this dealership gave me hope that I might get the one that they had. Don't buy if you value your investment and time!