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Complaint / review / scam report
Mitsubishi
2005: Bought a used 2003 Mitsubishi Montero with appro...

Complaint / review text:
2005: Bought a used 2003 Mitsubishi Montero with approximately 30,000 miles. The car comes standard with a 5 year, 60,000 mile warranty.

12-26-06/mileage 49,923: The car begins to have transmission problems shifting itself out of gear. The car is taken to Jeff Wyler Mitsubishi (1117 State Route 32, Batavia, OH 45103 (513) 752-3447) for repairs. Service technicians study the car and suggest that the problem is old transmission fluid that needs to be replaced. This is done and the service record reads Auto Transmission Flush?

07-17-07/mileage 59,250: Car continues to have sporadic transmission problems after the 49,923 service call and is taken to Performance Mitsubishi (4521 Kings Water Dr, Loveland - (513) 707-5626) on 17-July-07 for repairs since Jeff Wyler no longer represents Mitsubishi.

The car is examined by service technicians who recommend that the transmission fluid be flushed as it looks very dirty. The cars service history is discussed, citing a previous similar diagnosis by Jeff Wyler and that the situation needs to move beyond transmission fluid flushes.

Performance Mitsubishi technicians explain that they cannot comment on what happened to the car prior that visit since this is the first time at Performance and they insist that the course of repairs is to service the transmission fluid.

Given the close proximity to the warranty period end, I stress my concern about an appropriate fix for the root cause and not the symptom which I feel is the dirty transmission fluid. The technician (Tim) states that the problem is recorded in the vehicle history and is now considered a pre-existing condition and will be fixed under warranty should then transmission fluid change not fix the problem.

10-23-07/mileage 66,143: Cars transmission continues to fall out of gear and once again the car is brought back to Performance Mitsubishi for repairs. A service ticket is opened with Mitsubishi USA and the cars computer is to be changed but given that the computer is not in stock, an order for the computer is placed.

11-02-07/mileage 66,892: The computer is installed. We are told that the car may continue to have problems shifting as the computer learns? Is the term they use, how we drive and adjusts accordingly. After a few weeks, the problem is not fixed although again, remember that this is still not a regularly occurring problem.

2-15-08/ not sure of the mileage but Im guessing around 72K: The car breaks down completely and now no longer drives. The transmission finally goes. The car is towed to Performance and after a few days we are told that it required a complete transmission rebuild. I remind them of their pre-existing condition statement but the service technician (Tim) tells me that they are having the Mitsubishi field representative.

The field representative (name not provided by Performance Mitsubishi) denies the claim stating that the car is off warranty for mileage over 60,000.

2-28-08 car still in shop: A case is opened with Mitsubishi Motors North America customer service. Case # 1-232-337-979, telephone # 888-648-7820, case manager: Dan (no last name or contact information given). To date, no final decision on the case has been made. The car requires approximately 6,000 in transimission repairs which will have to be paid out of pocket since Mitsubishi will not cover under warranty.

Contact information:
Author: Contact with Author

Offender: Mitsubishi

Country: USA
Site: www.mitsubishielectric.com

Category: Cars & Transport

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