Complaint / review text:
I spoke with Tommy Lee of Nationwide. He assured me they did not subcontract and used only Nationwide employees.
During my move, I found I was subcontracted to Source One. They left several items behind that my fiance and I asked them to take. Then Source One tried to charge us for a storage and redelivery fee because they wanted us in MS from WV in 24 hrs and not on the settled contract date of 06-15-12. This extra charge was taken care of by natiowide, however at 7:42 pm the day after the movers left (and my fiance and I had driven 565 miles), I recieved a txt message from Source one requiring cash, MO, or cashiers check upon delivery.
This was NOT told to us or explicit in the contract. We had made an original deposit which was debit/credit card from a small local wv bank. The following day we were to meet the movers in MS. Because our home bank was a small local bank and we were 1000 miles from home, we did not have a bank available.
We tried calling Nationwide and Source one. I was placed on mute when explaining the issue and hung up on when transfered (magically everytime). My fiance experienced the same. Being a doctor and a CPA - we remained professional.
I asked to speak to a supervisior and was told they would all me back. I was not phoned back and after several times of calling and restating the situation, a supervisor called me, introduced himself and then the magic hang up occured. I continued to call both companies and could speak with no one. The Source one movers told me to go to multiple bank atms or walmart cash loan.
After driving 6 hrs - we went to 4 banks and 3 walmarts. No one could provide us with cash immediately - it would take 3 days for the small local bank in WV to clear in MS. And walmart's limit was 800$. After getting no response from any supervisor and told cash or nothing, the movers left with all my furniture.
They said they would not be back for a week and that we would be charged a storage and redelivery fee. The cost went from 2556$ COD to 4050$!!! I have been sleeping on a hard wood floor without any furniture or clothes. (How am I to see my patients in a jogging suit and with the extra 2000$ fee I do not have the money to purchase office attire.) I believe both companies are unprofessional and extortionists.
I was lied to by Nationwide and Source one did NOT tell us that it was COD. Why the change of payment? We paid originally in debit/credit card. Also the psychology of the Source One drivers texting me at 7:42pm after we had drove over 500 miles shows that they knew they did not inform us of this detail and we worried about acquiring proper payment.
If I would have known I would have gotten the funds cashier check from my WV local bank. I went above and beyond what was expected of a consumer. I feel I was treated without respect and deceived. I was told all employees are of nationwide, so why am I making payments to two different companies.
The Source One movers also treated me as though I was a broke crook trying to get out of payment, asking me several times if I even had the money! I have the money, but they refused to take my form of payment, the same form that was made for the original deposit. I would like this 2000$ storage and redelivery fee removed, as well as an apology from both businesses for treating me with such disrespect and disregard. Finally as an update, Source one was to have an ETA of 12-5 on 6/22/2012, but I was just informed that they will not be here until 9pm or later.
After calling, Nationwide, they still have not had a supervisor contact me (even though they claim a Darnel I spoke to was a supervisor, and he never called me back!) I've had not furniture or clothing since my supposed delivery date of 6-15 and it's 6-22. How am I expected to live like this???