Complaint / review / scam report
Thrifty Car Rental
Beware of thrifty rental ca

Complaint / review text:
I reserved a rental car on 8/4/12 for pick up in NC and traveling back to IL for my hubands mothers funeral. I informed that agent that we would be traveling to IL for the funeral and we would like the car for one month...

The price quoted was $895... When I got to the counter to pick the car up the bill was going to be OVER $2000 needless to say I about died... They said it was because the car was traveling into their blue zone which was $20 a day more... Why didn't the agent tell me this when I reserved the car he had the information at his finger tips and never said a word
now we are scrambling to find a different rental car to make it back for the funeral... Like we didn't have enough stress with my mother in law passing away now try to find a different rental car when we had reservations!!! It's just a terrible thing to do... We did find another rental company Enterprise that was very helpful and gave me the EXACT price..
I called Thrifty to complain and after being on hold for over 15 minutes they finally said they would file the complaint internally... If you consider renting from Thrifty PLEASE make sure to ask about any other charges and make sure they won't charge you for any other states that you may visit!!!

Contact information:
Author: Contact with Author

Offender: Thrifty Car Rental

   State: North Carolina   City: Fayetteville
Address: Customer Service 2W2, P. O. Box 33167, Tulsa, OK 74153-1167, United States
Phone: 18003341705

Category: Cars & Transport


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