Complaint / review text:
I ordered online both a Cat Window Perch and an electric water fountain, and the orders were shipped FedEx in two separate packages at the same time. Tracking showed that the driver posted "delivery at doorstep" but no packages were received. From that point forward, they had no legitimate concern for, or follow up involvement with, my complaint. They had phone and email but made no attempt to either find out what happened or reship replacement products. I even contacted FedEx directly and had complaint numbers attached to both shipments. But when I called back, FedEx refused to give me any info, instead saying I had to deal with Petco. And Petco of course said FedEx tracking showed the packages had been delivered.
So I was faced with consumer litigation, or a credit card company reversal of charges (which is difficult and time consuming). This was a $75 order and they literally disengaged. Two weeks later, FedEx delivered the original packages, and it was evident that the original labeling had been incorrect with numbers transposed. The driver irresponsibly, simply dropped the packages at a random address on the wrong street, since the transcribed address from Petland did not exist. Luckily, the people called and had FedEx pick up the misplaced delivery. And because of my complaint reference, they were correctly delivered with no notification from either FedEx or Petland. I will never use FedEx and will never use a supplier who uses FedEx. Amazon raises head and shoulders over all other vendors, and they use UPS.