Complaint / review text:
I bought tickets from megabus for a 10 1/2 hour trip from Chicago to KC so that I could surprise my parents for my mother's birthday. The bus left Chicago at 12pm on schedule and everything seemed good until we stopped 2 1/2 hours later at a truck stop in a tiny town outside Bloomington, IL. While the bus was stopped for 20 minutes, it apparently experienced some kind of problem, as when the 3am time for departure came it didn't move. 15 minutes later the bus driver told us there was a problem and a mechanic was on the way. At around 3:45am we were told to disembark so that they could jack up the bus and unfreeze a valve and we'd be back on the road in no time. The entire busload of people waited around in the truck stop for 2 hours with no word at all. People started asking the drivers what was going on and when we'd be back on the road. The drivers refused to answer questions and instead both went out and got on the bus (we were told we couldn't be on), closed the door, and turned out all the lights. 3 more hours passed with absolutely no information as to what was going on and when any of us could expect to go somewhere. We tried to call the customer service line and were just told that they were still working on getting parts that they had to drive out all they way from Chicago (keep in mind by this time they could have sent us a whole new bus, got us to St Louis, and had us on the way to KC). After we had been waiting for 5 hours we were told to all get back on the bus. Once we were loaded on we were told that they couldn't fix the bus (took 5 hours to determine that?) and that another bus was on the way with no solid ETA. Another 2 1/2 hours passed before that other bus showed up, and IT WAS AN ALREADY OCCUPIED BUS! They didn't even send us a new bus, they just waited until the next scheduled one passed through the area with the intention of cramming everybody from our bus onto it. At that point I called it quits. I only had around 36 hours or so to spend in KC from the start, and by this point I was 7 1/2 hours behind. I called up my wife in Chicago and my mother in law drove out to get me.
This trip, or attempted trip, was made absolutely awful by Megabus. I cannot believe that they would leave us stranded for 7 1/2 hours and not even have the decency to send us a new bus.instead they crammed everyone onto an already almost full bus for a trip with around 8 hours left in it. I don't know that I'll ever be able to bring myself to use their service again. Great prices, but is it worth this kind of treatment?
I will say they refunded my trip, but still... Awful