Complaint / review / scam report
Enterprise Car Rental
Extra set of keys

Complaint / review text:
We rented a car for a couple of days and were handed a ring with two keys on it and were told "be sure and bring back both sets of keys or we would be charged over two hundred dollars for a missing set of keys". When we walked out I said to my wife that she may as well take one key off as if they were together and we happened to lose them we would have no keys.

She discovered that it was in fact impossible to remove one key as they were attached by a cable. I went back in and told the manager that we wanted to leave one key there as two cabled together was no better than one. She told me in no uncertain terms that she could not do that but that I should be sure to bring both "sets" back or get charged. I said what good was two keys cabled together if I accidently lost them.

She said all she knew was that the company needed both sets back so that if they sold the car in another city they would have both keys.

I said that it seemed to me that the two key thing was for the company not the client whereupon she took out cutters and separated the keys reluctantly with the advice that don't lose a set of keys. Madning to say the least!!

Contact information:
Author: Contact with Author

Offender: Enterprise Car Rental

   State: Nevada   City: Las Vegas
Address: 600 Corporate Park Drive
Phone: 18002646350
Site: enterprise.com

Category: Cars & Transport

comments

Information
Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.