Complaint / review text:
3 attempts were made to deliver a package to my house. The sender had placed a signature request on the package and I was not home duriing the day to sign for it. I had the company call FedEx to remove the signature request, which they kindly did. I called FedEx back to request delivery again, which is what they told me to do. I was told my package would be delivered on Monday, June 9th. It was not. I called Monday night and they said it was still out for delivery. It is now Thursday, June 12th and still no package. I called yesterday and they said they had no further information about it.
I called again tonight and they said the same thing. I asked if there was any way we could find out MORE information and she called the facility in Ventura. I was on hold for a few minutes when she came back and said they *think* they found it and would I hold longer. I asked if I could receive a call back. When they called back, they said the driver had already attempted the three times, and would make a fourth attempt IF HE FELT LIKE IT! If not, I would have to drive at least 30 minutes in bad traffic... To pick it up myself. I paid for delivery and am not also going to pay for gas to go pick it up. Fedex is so rude. I would NEVER ship anything through them.