Complaint / review text:
Berger Allied was hired to move our household goods from Milwaukee to Atlanta.
When we got our shipment a box labeled with our last name was opened and it was not our stuff. We noticed we were missing a box as well.
Mathematically a wash and everything checked out on the inventory because it was a swap out. Now after 3 months of them "tracking" and avoiding my phone calls they have come to pick up the box that doesn't belong to us and not but 5 minutes after they tell me they're not liable to cover the claim for my missing box. That the loss happened on my terms. Now seems like basic math here - when they picked up this box I'm now physically missing a box?
And if their not liable to return or compensate me for my box why did they pick up the wrong box? Not to mention, it took 3 months of me hounding them about this box, to please return it to it's owner. It was full of sentimental grandma items. They didn't care, they didn't want to return this box to it's rightful owner.
If their "track" worked they would have been able to get this box back to its rightful owner. They probably sell its contents as they've done with my box. They're horrible. I've never been treated so poorly by a moving company and I move every year, year 1/2.
They never admit you are missing a box and treat you like you're lying.
They're horrible, they're liars and they can't be trusted to do a good job. I wouldn't hire them to move a dog turd across the yard.