Complaint / review text:
I use daily contact lenses and order them normally from Germany. To be send to any country where I am at thatpoint in time. This time I had to ship to Vietnam and choose DHL as courier. It was sent from Frankfurt to Hanoi, Vietnam. Despite an accompanying letter, DHL office in Hanoi is determined to NOT release the shipment with 3 boxes of daily contact lenses, which are urgently needed for personal use. Mr Bach, the officer in charge, is trying to create difficulties for unknown reasons. I have imported contact lenses before in Vietnam with Fedex and UPS and there has never been any problem. I just had to pay the fee and the duty. So, please persuade DHL, Mr Bach, to release these daily lenses asap, as I need it urgently.