Complaint / review text:
I recently rented a car between the dates of 4/04/2013-04/11/2013 which was only 8 days. I received 3 page document stating rental location reported damage or loss to vehicle I rented.
You would think with 3 pages they would least give me the courtesy of knowing what damage they are claiming I did. I guess they want to just pay and not ask questions. When I received the vehicle, which was Chevy Impala 2012 white the car was being returned by another customer. I received the car with no more than quarter tank of glass and not to mention the car was not even detailed.
While returning the vehicle the representative conducting the inspection was done in a matter of minutes. The inspections that are done on the vehicles are walk around when renting and returning a vehicle. How does customer check for damages below the car when they cannot be seem with the naked eye? They reported no damage at the time of return.
I called the their Damage Recovery unit waited on hold for 15 minutes to be informed I damage 2 tires and the tire rods, CV joints and caused some type of rotting or decay occurred on the vehicle. When I asked the customer service agent how do I caused vehicle to rot her response “I don’t know or not for sure. I am going to have a manager call you”. There were no expectations set on when this person will be calling back or even who the person is.
I think it quite ridiculous that’s I am notified 2 weeks after a vehicle is returned regarding damages.
The customer service at this location is the worst I have been subjected too. The manager Alicia needs some type customer service refresher on how to speak and interact with the customer.