Complaint / review text:
A few years ago I took my car to Firestone to get a wheel alignment. After paying for the alignment, I was told that they could not get it completely straight that I needed to do some additional maintenance. I took it to another mechanic and come to find out, they had performed a wheel alignment on my car and all the bolts holding my cars engine up were either missing or loose. The mechanic said they should have never performed the wheel alignment on the car. If I had hit a bump the whole engine would have fallen out. I complained and they gave me my money back.
I said I would never return to Firestone again, but I did only because I use a DART van and Firestone is the servicing agent for DART. I took the van for a routine oil change and tire rotation. The next day the tire pressure light came on. I immediately took the van back to Firestone because I thought I may have a flat or it may be a sensor. Well, all it was, Firestone failed to put air in the tires during the tire rotation. Wow! I wasted my time having to return to the store when they should have filled the tires during the routine maintenance.
This Firestone is sloppy and not detailed with their work. Buyer Beware.