Complaint / review text:
Due to divorce and child support cutoff because of absent parent, lost job and bankruptcy, I had filed and hadn't been discharged from the death of my son. I was in need of a good used vehicle so I went online to find a vehicle and came upon Drivetime Corp., where I submitted an online application and I got pre-approved for a vehicle and was scheduled for a test drive. So when I arrived for the test drive, I was treated well. As we started with picking a vehicle, I was looking for something roomy and yet not too big and I came upon a Dodge Journey.
When I asked to test drive the car, they went and got the keys and tried to turn the car on but the battery was dead and they assured me that the vehicle had been standing with no problems and just needed to be run. So we went for a test drive while he informed me that the vehicle had warranty and roadside assistance already with it and I was reluctant but the more he kept talking about how the warranty covers a lot on the first year and that it had maintenance as needed, I really thought that I was making the right choice for my 3 kids and me. The company even notified me that I could pay off some of the interest if I would only send in extra cash to knock off the interest.
Well, I sent 2 extra payments and never heard from them about my interest change so I waited and tried to contact them but I was always put on hold and then the issue of the car's mechanical started and I contacted them for assistance but was just given the run around because they did not have a place for me to take it in my area. Then, when I finally got a hold of someone about the extra payments, I was told that I waited too long, that I can't take it off and that they would just give me credits for future payments but refused to credit me making it seem as though I had not paid my payments. And they started harassing me at work and at home. I kept explaining to them and finally I got fed up and told them to send my payments back and I will make my payments to them on time for the future payments.
Well, the mechanical problem still isn't resolved and other issues are arising because every time they ask me to take it to a place to fix it, the warranty never covers it. I'm stuck with paying out of pocket for the car to keep it running and now I'm so broke that I'm barely feeding my 3 kids.