Complaint / review text:
I live by a country road, and I ordered a package from a company who is using Federal Express for their deliveries. I was tracking my delivery last week online, and I received a notice that the delivery was done properly. When I checked for the package by my driveway, there was nothing there. I called Federal Express, and they found out that the delivery man made no attempt to call me or knock on my door to tell me about the delivery.instead, he left the package by the road, and it was quickly stolen.
I opened a complaint with Federal Express, and my vendor sent me a replacement package a week later. Again, I found a note from the delivery man that this time they want my signature to deliver the package. The next day, I received a second note asking for my signature again. Do they expect me to stand all day by the street waiting for my signature? Federal Express makes no attempt to notify the customer directly when the delivery will be done. They don't bother walking few steps to the owner's door, or call the owner that the delivery man is at the address. If I had signed one of these notes, my second package would be left by the road and be stolen again. This time I would pay for another package because they have my signature for a completed delivery.
I called Federal Express after the second failed delivery for my second package, and their answer was this, “We will try to deliver a third time.” I asked, “How do I know when the next delivery will be done? ” They told me, "We don't provide that service." According to them, the end result will be after the third notice, that the package will be sent back to the vendor. As a small token, they offered me an option to pick it up myself from a Federal Express distribution center 3 days later. Thank you very much! As a comparison, this is how UPS works - the driver brings the package to the door, or places it in a non-visible area by the driveway with a note for me. It is amazing to me how a company can stay in business with a practically non-existent customer service and with all the runaround that a customer has to go through to get a package delivery. Ten days later, I still don't have the package. This is not the end of this story! More later...