Complaint / review text:
I live in an area where hailstorms are a frequent event April through July. After our big storm in April, I had two adjustors from State Farm tell me that my roof was in excellent condition.
I found this interesting because all of my neighbors and people across the street were all getting new roofs because of the hail damage (none of which had State Farm). Being unsatisfied with the previous two adjustors, I called in a roofing company - they came out and showed me indepth pictures of all the hail damage to my roof. This particular roofing company sent in all the paperwork to State Farm. State Farm contacted me and this lady looked at my pictures and told me I had "mechanical" damage, not "hail" damage.
She proceeded to tell me that my roof was in bad shape, it was old, and State Farm would not approve a third adjustor to come out because the damage had nothing to do with hail.interestly enough, her view of my roof was completely different from the first two State Farm adjustors who both said my roof was in excellent condition. I asked politely for a third adjustor and she said no. I was so upset that I mentioned I would look elsewhere for another insurance agency if they would not send another adjustor, and her respone to me was "Leave." I tried calling back to speak to someone who would listen to me, but no one would listen.
I've been with State Farm since I was eighteen years old, which is close to 30 years.
I have never been so disrespected.
I am looking elsewhere now and will be leaving State Farm for good. I find it interesting that not one person in my neighborhood had State Farm, now I know why.