Complaint / review text:
Craziness! Package boxed by Fedex, label written by FEDEX.
Package shipped overnight by FEDEX. Held in customs for bad description. Notice delivered to us (NO CALL!). Immediately responded to [email protected]
36 hours later... NO RESPONSE! Package still in Customs. Called fedex. Talked to agent.
NOT HELP! Talked to manager - Alex. What a bafoon! NO help either.
Lazy. No thinking. No urgency. What has happened to FEDEX!!!
VERY disappointing service. Frustrating. I have employee number and am tempted to post. He should be fired - along with the person who shipped the package and wrote the description.
Sad state. Fred Smith would be so disappointed!!