Complaint / review text:
I waited 3 Days for a graphite grey Grand Vitara. I didn't have a contract stating this was what I ordered but I do have a photo in front of a similar car with the grahite grey colour. When I went to get my vehicle I signed the paperwork and was shown my Grand Vitara. It sat in the shade as the sun was setting and I didn't notice the colour was not Graphite Grey. I didn't realize that there was an azure grey. Azure grey has a shade of blue to the grey. I didn't realize mainly because I ordered the Graphite grey and trusted North Van Suzuki. I then drove 1 hour home and realized he gave me the wrong colour. It was azure grey not graphite. Suzuki stated that there is nothing he can do to get me grahite grey because I signed the paperwork. The paperwork shows no colour just the vin#. Suzuki is not going to compensate me in anyway. However when I ordered the graphite grey I was told that if they could not get it they would compensate me in some way if I settled for another colour. Well I now have another colour and no compensation. I was fooled and taken advantage of by North Vancouver Suzuki. The customer service was unbelievable. We where called stupid and told not be an idiot it is very nice colour. North Vancouver Suzuki and Suzuki Canada will not return any of my calls.
Squamish, British Columbia