Complaint / review text:
I hired Continental Van Lines to move our apartment in June 2013. T At this time I spoke with Anthony who confirmed our move and that this company accepts cash, Visa and MasterCard.
We cancelled that move but told the company that we would be using them in the near future to move to a different location. I contacted the company again in October and confirmed a move for November 9. At this time I spoke with both Anthony to verbally confirm the move and method of payment. Visa for the move and cash for the tip.
He said this was fine and no deposit was necessary. When I returned a call from Greg to confirm our move date shortly before the move he was rude and hung up on me because I had a few questions for him and he stated that he did not have time to answer them. When I called the company I spoke with Maria who apologized for Greg's poor behavior and stated that he was a new driver. I again went over the details of the move, including payment and she again confirmed.
My initial reason for calling Maria even after confirmation was due to the unprofessional treatment of me by Greg, I was concerned that they were too busy and perhaps wouldn't show up as scheduled. Maria promised they would be at our apartment as scheduled. When the movers arrived they claimed to only be able to take cash. The forman, the only one who spoke English, told me that he doesn't know who to call since he only moves furniture and makes $12.00 per hour.
I called the company and again spoke to Greg, who first me that they did not take credit cards at all, then he told me they could not accept them anymore because they were accused of fraud approximately 1 month prior.
When I asked why I was not informed of this he stated that he called me the previous day to tell me, which is absolutely not true. He refused to speak with me after that and hung up the phone.