Complaint / review text:
I have learned something new about fedex. My Camera was out for delivery on 10-25-08 when the delivery person logged customer not home. I waited all day for the package and can assure you he never came to my home. No notes on the door. Fedex said no way to contact the driver and send him here which I found was a lie as after the fact, the local office said they could have.
Tracker for fedex named Trish in Pittsburgh told me that when a driver cannot make it to someone's home, they routinely log that the customer was not home. Trish stated that even if the truck breaks down, the customer not home is logged and it is still logged as an attempt to deliver. They promise me my delivery will occur now on 10-28-08, but I had to drop the signature required to get my package. The company has no procedure to deal with employees who lie I found out because delivery person's are sub-contractors. Many employees of Fedex agree I was lied to on several occasions but none offer any solution.
While I had to release my signature to get the package delivered, I did not release fedex of there responsibility of the package till I get home and find the package.