Complaint / review text:
I ordered a laptop and DHL was used as the shipper. My estimated delivery date was 10/28/08. When I tracked the package, I found that it had reached the DHL hub in Kansas City on the 26th. Excited and impatient, I called today to find out about my shipment. An automated service informed me that the package was to be delivered today, 10/29.
I left work early so my husband could run errands while I waited on the delivery. And waited. And waited. Finally calling to speak to a live person at DHL, we were informed that the package had been picked up by USPS and the estimated delivery date would be November 4th. I've shipped packages internationally in that time frame.
Believing that I received bad information during my first call, I called DHL again. This time, I got attitude and, Take it up with Dell. True... Dell could have chosen a more efficient shipping method. And gosh... Thanks for the tracking number... That is completely useless to me!
1. I lost two hours of work. 2. I live in an apartment building and I don't know if the carrier will be able to put my package in the lock box, or if they'll have to deliver it to my door...in which case, I probably won't be here. 3. I could have flown to Nashville, built my laptop and brought it home in less time.