Complaint / review text:
I leased a 2012 GMC Terrain back in 2012.. It is 30 month lease. I recently sustained a medical problem with a year left on the lease. I cannot drive anymore and sought to turn in the vehicle early as I cannot drive it. Balance owed on lease was/is not an issue. What I was told by leasing affiliate—ALLY Auto... I would have to retain the vehicle for the duration of the lease period and carry full coverage with insurance for the duration of lease even though I cannot drive and my license has been placed on hold by State DMV. My complaint here is based upon the fact that the vehicle will be stored on my property, not being driven for over a year (I am a retired senior living alone) and I will be forced to pay over $2,000 in insurance premiums just so the lease calendar can expire as they will not allow me to turn in the vehicle now.
I accept paying off the remaining lease value, but to keep it anyway at my expense for mandatory insurance coverage is an outrage... As it seems punitive. I advise all that seek leases keep this in mind... Have an unforeseen event that disallows any more driving and you are screwed. Clearly, GM business model is based upon for every customer lost, we get 5 new ones so why care? If I ever get back on the road again... Uncertain at this point... It won't be with a leased GM product. Screw me once, shame on them. Screw me twice, shame on me for being a loyal customer.