Complaint / review / scam report
Etraile
Etrailer - Double shipping charge for returns

Complaint / review text:
I returned 4 tires (wrong size) and was charged for both inbound and outbound shipping. Customer service first told me that the charge would be $38 (a bargain!), then another person said the charge would be $76.

Final amount charged was $230, over half the price of the tires. There is nothing in their returns policy that makes this clear.

The policy only says that the customer will be responsible for the shipping which I foolishly assumed meant that I would be responsible for what I shipped, not what they shipped. I would not recommend ordering any products from this company.

Contact information:
Author: Contact with Author


Offender: Etraile


Address: 1507 East Hwy A
Phone: 8002988924
Site: www.etrailer.com

Category: Cars & Transport

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