Complaint / review text:
In May of 2014 I ordered a roman biretta without a tuft for use at the final profession of one of my classmates.
Juan responded with incredible celerity to my initial request. I was sent via email an order form to fill out only several minutes after sending him a question on his website contact page.
I filled out the form, scanned it and emailed it back. He gave me an estimated timeline for production and sent an invoice.
Fortunately, for me I did not send any money. The invoice was unclear on how he wanted payment. I emailed him and called several times but was never given a response.