Complaint / review text:
I ordered a pair of ecclesiastical buckled shoes. I was very excited at the fact that I wouldn't have to travel all the way to Rome to buy a pair.
Paid $250.00, Juan cashed the money, then the waiting began. I waited five months. No response to phone calls, responded to email every so often to keep me misinformed. Finally had to have my bank force him to give me my money back.
I consider myself fortunate because I see that some customers didn't get their money back. Never received an apology from him. It's such a shame. He advertises such great items on his website.
I suspect he just buys from Gammarelli, Barbiconi, euroclero, etc. And tries to sell it himself. You're better off buying direct even though it'll take forever. Juan if you're reading this, get your act together.
You have a good potential thing going on. Clerics in America need this stuff available in America.