Complaint / review text:
San Diego Leather - aka www.leather.com - is a company that does not honor it's word.
Recently, I emailed them to ask about shipping charges for a jacket I wanted. I gave them my exact address overseas and asked for a shipping quote. I received an email from them stating the amount for shipping by UPS would be $55.00.
I found that shipping cost to be acceptable and ordered the jacket. They (the same person) sent me an email that stated that they would ship the jacket via USPS for that price.
I wrote them back and asked that they send it UPS. The difference between sending UPS and USPS to China is a big difference. USPS takes about a month or more to get the package to its destination. UPS takes a week.
They again replied to my request by telling me that the UPS shipping charges would be $145.00. I wrote back to them and attached their email where they had quoted me $55.00 for UPS shipping and I asked that they honor their commitment and their word.
Their final reply was that they will not honor their word and will not ship the jacket so for stated price and method.
This is not a mix-up between sales reps. All correspondence came from one person. His name is Tony. If Tony made a mistake, then it is his mistake and as a representative of the company, the company must stand behind his word whether they like it or not. To do otherwise tells their customers that they (as a company and as individuals) cannot be trusted.