Complaint / review text:
I have spent thousands of dollars in forever 21 over the past two years buying clothing for my two daughters at forever21. This christmas my youngest daughter receievd a gift card and couldnt wait to make her first online purchase from forever 21.
She purchased a 3.00 necklace paid 9.00 to have it shipped on dec 28 2011 and never received it. After numerous calls i had to fill out an affadavit that we never rec it (even though fedex told them we never got it) (and lengthy hold times as long as 19 minutes) they finally processed her refund last night 02/14/2012. Seven weeks later!
They never offered to send another necklace or apologized for any inconvenience. I will never spend another dollar of my hard earned money in this establishment.