Complaint / review text:
I bought a $200 Vera Wang dress at the Bowie, MD store. Due to unforeseen circumstances, I went back a week later to return it.
Keep in mind, I had not taken the dress out of the store yet because it was a strapless dress that I wanted straps added to it. I was told my pickup date for the dress would be in 2 weeks, which was fine by me. I went back a week later, and they told me that since the straps were already attached, it was considered altered and could not be returned/exchanged. There were absolutely NO other alterations to the dress other than the straps, which can EASILY be removed (anyone who has ever used a sewing machine can tell you this) and put back on the rack.
I also asked why no one had called me to pick up my dress, since it was already altered and ready to be taken home. She had no answer for me. I had not even taken it out of the store yet, and was told I cannot return it because it was considered "altered". Even the first time I went, when I bought the dress, it took us a good 20 minutes to be helped, and then every time I looked for my consultant she was off helping someone else.
The lady at the front the first time I went was very unprofessional, she was bad mouthing one of the other associates right in front of us! What a great way to set a bad impression on your store. The second time I went, the same lady that was at the front the first time was the one to help me.
Immediately, I knew she was not going to be helpful, but I tried anyways. Now I have wasted over $200.