Complaint / review text:
I work on the same avenue and saw a pant for final sale at 10.97.
I was at my 15 minutes break and told a floor sale to have it on hold so I could to pay later. When I went back to pay it come up as 19.99 at the register and the final sale sticker were gone. I know items do get wrong priced stickers but all the times people at the register honor the lower price on the tag. Ethnically it is wrong to whoever took off the sticker.
If an item is on hold that means the customer was expecting the price on the tag. The incompetent staff should have taken off the wrong priced tag if the pants went back to the sales floor not while it is on hold. Does he/she think the customer will not notice that someone took off the sticker? It gives the impression that BR doesn’t want to honor the lower wrong ticket tag.
Is charging the extra ten bucks worth doing such a sleazy stunt and tarnish Banana Republic’s reputation.
The cashier said she will honor the price I saw before but I refused to take it because first of all, if I took the pants at the price I was quoting, it would give the impression that I am haggling for a better deal. The issue here is not 10.00 it is the principle.