Complaint / review text:
I was hosting a birthday party for my husband and a good friend of ours. It was a big birthday for both, so I wanted to make it memorable. I worked my tail off on creating something special for them, and custom t-shirts were the icing on the cake.
I found Ooshirts online and was pleased to see they had a relatively short turnaround time on orders; I wanted as much time as possible before having to place my order as we had several out-of-towners who were unsure of their attendance. After confirming with Ooshirts of the date I needed to place my order to receive it in time for my event, I decided to go with the company.
Very long story short - I placed the order earlier than I was required to in order to get it in time for my event, paid $40 on express shipping, and even confirmed after placing my order that it would - absolutely, positively, without a doubt - be on my doorstep by a certain date. It was not. (despite numerous attempts on my part to ensure things were moving along and numerous guarantees by them that the shirts would arrive by a specific date).
The shirts came 2 days after my event; which more or less meant that I paid $250 for shirts that are now 100% useless to me - especially since the t-shirts had the date of my event printed on them, so it's not exactly like it could be postponed and remedied.
I contacted Ooshirts when I received my order and requested a refund. They went dark. After all of our communications during the ordering process, they stopped responding to me when I requested a refund. I made 2 additional requests for a refund, outlined with very specific detail so to avoid any confusion as to fault, and I haven't gotten a single response to any of them. I finally decided to file a dispute with my credit card company instead of attempting to have Ooshirts correct their error - obviously they were uninterested in providing any kind of customer service when things with my order went wrong.
I would highly advise others to avoid this company. Totally not worth the hassle, headache and disappointment.