Complaint / review text:
My husband received a pair of pants that were supposed to be a 36 waist, 32 inseam. We thought they looked short and it turned out to be barely over 30 inches in the inseam.
He called customer service and they sent him another pair, 34 waist and 32 inseam. He called again (each call taking over half an hour) and returned those jeans. Then today he got an e-mail asking for another credit card (it was a straight up exchange - wrong size for right size) and no charge supposedly as it was their error. Had another phone call that took over half an hour.
He said to me that he will never buy from this company again. He has noticed inconsistent sizing and poor customer service.
We are done with Territory Ahead. And he used to be a really good customer.