Complaint / review text:
I ordered an Alexander McQueen bag, Ferragamo flats, and Gucci sunglasses. When the box arrived, I opened and it was a Michael Kors bag.
I was really upset. Then I called zappos and they quickly refunded me and sent me a return label for the item. They were so friendly and quickly resolved the problem. They have exceptional Customer Service!
I was so upset when i got the item but they def did make it right, right away! Thanks Zappos for quickly resolving the issue.
I plan on shopping on zappos moch more, since they are so reliable and honest.