Hey all, I've had my issues for sure but the Zales I work with have been nothing but polite and understanding. They go way above and beyond to make it right. The JC's are super nice and I actually reccomend Zales above Kays or any other store. So again, try another store it could be the place you go to just has cranky workers! ...
Do NOT, I repeat, DO NOT order anything from Zales ever again. I saw a very pretty set of aquamarine earrings that I wanted to get as a Valentine's Day present for my daughter. If you go to Zales.com, they have a picture of the most beautiful, brightly colored set of Aquamarine earrings. I thought this was the perfect gift so ...
I know how freaked out I got when I stumbled upon all of the negative reviews about Zales AFTER I had already ordered my bridal set earlier this month... And I want to share my POSITIVE experience with the store so that maybe, some other soon-to-be-blushing-bride who falls in love with a Zales ring won't be so nervous. I ...
First of all I did miss one inspection but the last time I took my jewerly in I forgot to take the 3ct14kwhite gold flower v necklace in the next time I took it and they said oooo that's ok and signed off on the inspection! I lost the third diamond out of the journey necklace took it in and because I miss one inspection I have ...
I ordered a necklace from Zales.com that was supposed to ship within 2-3 weeks. I figured this would be ample time seems how the birthday it was ordered for was over 6 weeks away. I could not have been more WRONG. A week past the estimated shipping date I got suspicious and decided to give customer service a call. They ...
I wanted to relay a terrible experience I had with Zales in the North Shore Mall in Peabody, MA. I tried to exchange a gift. The item was still in the box, never worn, and was on display on their website and in the store showcase. I was told by the store manager that every return or exchange for this store must have a receipt ...