Address: P. O. Box 152771
Reviews, complaints, fraud and scams reports

Zales
Wedding bands keep cracking open!

Bought matching set, husband's ring cracked open! When we tried to replace, were told they no longer carry that style, so they replaced with another similar. Two years later, my ring cracked open! They ordered a two-tone, but got a solid gold so now I'm waiting on yet another replacement. Meanwhile, husband's ring cracked open ...

Zales
Wedding bands dipped in yellow gold

We ordered custom wedding bands in yellow gold. We received them in white gold, they were sent back and new ones were supposively ordered, one week later they returned in yellow gold. We got married with these rings ten my husbands ring was turning silver in gold. Come to find out they were dipped in gold plating and given to ...

Zales
Kays sayes chipped diamond-zales says no

We purchased engagement ring at Zales in 2009.in 2014 I brought it in to Kay's for a trade in and I was told that it was chipped on the rim of the diamond and it would need to be replaced prior to trading it in. I went back to Zales and they said it was a natural on the rim of the diamond and they would send it in to the home ...